Understand what your business depends on
Your business relies on systems, people and suppliers that have often come together over years. We help you understand how those arrangements work, where things are unclear and what needs attention, then scope a project around your business.
What happens when something changes?
A staff member leaves. A supplier changes. Someone needs access to an account that nobody has touched for years.
Until then, there may have been little reason to question the setup. The work was getting done, and everyone had other things to worry about. Now someone has to work out who controls the account, where the information lives or how a process actually works.
We start by understanding your situation. That might mean looking into a particular concern or taking a broader view of what the business relies on. The right project depends on what we find and what matters to you.
Is this right for me?
This can be a useful conversation when you want to understand what your business relies on, even if nothing has stopped working.
You do not need to arrive with a defined project. We start with your situation and agree what would be useful to explore.
A staff member or supplier is leaving
You want to understand account access, responsibilities and knowledge before a handover.
Nobody is sure who controls an account
Your website, domain, advertising accounts or business listings work, but ownership and recovery arrangements are unclear.
Key knowledge sits with one person
You want to know what the business would need if that person were unavailable.
You have inherited a setup
Systems such as your CRM, Google Workspace or Microsoft 365 have evolved over time, and you want a clearer picture of how they fit together.
What we look at
How your business works
The systems and services your team uses, what they support and how they connect. Understanding their place in the business helps establish where an interruption would matter most.
People and knowledge
Who knows how things work, where that knowledge is kept and what happens when someone is unavailable or moves on. Some arrangements are well documented. Others depend on knowing who to ask.
Access and control
Who can use, administer or recover the accounts and information the business depends on. Having a working login can leave other questions unanswered, particularly when staff or suppliers have changed.
Suppliers and responsibilities
Where outside providers fit, what they look after and where responsibility sits between them and your team. That can include arrangements inherited from people who are no longer involved.
These are starting points for a conversation. What we explore depends on your business and the concerns you want to address.
What matters in practice
A setup that looks confusing today may have made sense when it was created. Understanding how it developed helps explain what the current team has inherited and what needs a closer look.
An awkward arrangement may still be keeping important work moving. Before changing it, we need to understand what depends on it, who should be involved and what the change would mean for the business.
How we work
We talk through how your business operates, what prompted the conversation and what you already know. You may have a specific issue in mind or simply want a clearer picture.
Together, we consider the areas of uncertainty, their potential effect on the business and the priorities competing for your team’s time.
We agree on a practical scope around those priorities, including the people involved and what the work needs to establish or improve. The project might focus on one area or be approached in stages.
Common questions
No. You might have noticed an access issue, be preparing for a staff or supplier change, or be unsure how much the business depends on one person. That gives us somewhere to start.
An audit can be useful when the business needs a clearer picture of its current arrangements. We first discuss what you want to understand and whether that is the right starting point for your situation.
Their role forms part of the conversation. We consider what is already covered, who holds the relevant knowledge and where responsibilities may need clarification. The scope can then reflect the people and support you already have.
We discuss the finding, the options and who needs to be involved. Some changes may be straightforward; others depend on a platform, supplier or business decision. Any further work is scoped and agreed with you.
Let’s talk about your business
Tell us what prompted you to look at business continuity. We’ll start there and work with you to understand what would be useful.
Start a conversation →