Liam Clarkin
Operations Manager
Liam is Integral Media’s Operations Manager, with over twenty years in customer-facing roles across hospitality, retail and B2B before moving into digital.
What he does
Liam runs the systems, processes and delivery workflows that sit behind every client engagement: CRM and marketing automation, reporting pipelines, access and security governance, and the internal tooling that keeps delivery consistent across every client. That background on the floor taught him something that still shapes the work: service is not a department, it is whether the thing you promised actually turns up on time and done properly.
How he works
Liam’s instinct is to treat the cause, not the symptom. Where a recurring problem gets patched, he goes looking for the process that keeps producing it, then builds the system that removes it for good. Much of his work is automating the manual and documenting the undocumented, so the team spends its time on the work clients are paying for rather than the admin around it.
Beyond work
Liam is a keen cook and an avid vinyl collector, and is currently teaching himself to solder and build electronics, the same instinct to pull something apart and understand how it works. He holds a B.A. in history and politics and still reads widely in both. He is also reliably found doing the day’s Wordle and Spelling Bee.